Can I pre-pay by cheque instead of automatic payments by credit card?

In general, we prefer the standard automated credit card billing because it's simplest for everybody - you get an invoice emailed to you at the end of the month, you don't need to write any cheques, you can add/remove services whenever you want, and we don't need an accounts receivable department.

However, some health organizations do not have credit cards and/or would prefer to pre-pay by cheque at the beginning or end of their fiscal year. The minimum term for pre-payment by cheque is 6 months. We offer a 5% discount for a 6-month pre-payment and a 10% discount for a 12-month pre-payment. 

Please complete this form to request a pre-payment. We will send you a pre-payment invoice within 2 business days of your request.

Pre-payment cheques should be made out to "Cognisant Medicine Inc." and mailed to us at:

CognisantMD Inc.
3335 Yonge Street, Suite 304
Toronto, ON
M4N 2M1

When we receive your prepayment cheque, we will apply "credit" to your account. This credit will be used to pay for whatever Ocean services you use (or have used, if a balance is outstanding).

Once your credit runs out, you will start to get monthly invoices again. If this happens, don't panic - simply email us at support@cognisantmd.com to request another prepayment invoice, including the details about what you would like to purchase (e.g. "5 tablets for 12 months").

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How can I see more detail for my invoice?

At the end of each month, the payer for your site will receive an automatic invoice via email, outlining Ocean fees incurred during the past month. The invoice is intended to summarize the "bill items" for easy reading. 

If you ever need to see a more detailed invoice:

1. Log in to the Ocean portal.

2. Navigate to the Admin tab and enter the Billing section (selected from the menu along the left).

3. All of your previous invoices should be listed at the bottom of the page, under the "Invoices" heading. Click the "View" button beside the specific invoice in question to see more details.

5. In window showing your detailed invoice, click "Download Bill Item Report", which will download a .csv file version of your invoice, which can be viewed in Excel).

Note: You will only be able to view your site's invoices if you an administrator for your site.

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Where can I find my old invoices?

You will only be able to view all of your invoices if you are an administrator for your site.

1. Log in to the Ocean portal.

2. Navigate to the Admin tab and enter the Billing section (selected from the menu along the left).

3. All of your previous invoices should be listed at the bottom of the page, under the "Invoices" heading. Click the "View" button beside the specific invoice in question to see more details.

5. In window showing your detailed invoice, you also have the option to "Download Bill Item Report" (a .csv file that you can view in Excel) and/or email yourself the invoice again, using the "Email to Payer" button.

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We're closed during the summer and would like to deactivate a couple tablets. Can we do this? How?

Yes, you can easily deactivate tablet(s) for periods of time in which you don't need them. This is particularly useful for clinics with seasonal patient load cycles, such as student health centres.

To deactivate tablet(s):

1. Log into the Ocean portal.

2. Navigate to the Tablets tab.

3. Find the tablet(s) that you would like to deactivate, click on it and select "De-register". The tablet(s) has now been deactivated.

To reactivate your deactivated tablet(s) in the Fall, simply turn on your tablet & start the Ocean app. You will be prompted to register the tablet with your username and password. Once you have entered in your credentials, the tablet will become reactivated.

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