User Story: Blocking Check-In at a Kiosk

The Ocean Kiosk offers a fast, efficient way to automate the check-in process. However, there may still be cases where a manual check-in at the front desk is preferred. In these situations, Ocean allows you to apply rules to block check-in for certain patients or scenarios. For example:

"We don't want to allow patients to check in if they are late for their appointment."

"We want non-rostered or inactive patients speak with reception before checking in."

"Not all of our providers want to allow kiosk check-in."

"We have different check-in kiosks with different rules/forms for different providers."

"Certain appointment types are not appropriate for self check-in."

"We want to prevent patients with an outstanding balance owing from checking in on the kiosk."

Below, you can learn more about how you can configure your tablet to accommodate any of the situations above. Do you have another creative use for blocking kiosk check-in? Tell us about it!

  • The Check-In tab in the Tablet settings window of your kiosk tablet group will allow you to block certain patients from being able to check-in at the kiosk.
  • Below you will find some useful clinical examples of which patients you might want to redirect to your reception desk, instead of self-checking in at the kiosk.
Late Non-Rostered/Inactive Provider Appointment Type Owes Money

Follow the steps below to redirect patients to the reception desk for check-in if they are late for their scheduled appointment.

  • Log in to the Ocean Portal and navigate to the Tablets tab.
  • On the tablet group that you wish to change, click on "Edit".
  • Navigate to the Check-In tab.
  • Check off the "Block late check-in after" checkbox and enter the number of minutes after your appointment time in which your clinic considers patients to be late.
  • Save your changes.
Have more questions? Submit a request