Most errors are visible to CognisantMD administrators automatically. However, we occasionally need to ask you to send your tablet logs to us to investigate errors further.
To send your tablet logs to us, follow the steps below:
1. Tap the cog at the bottom left corner of the tablet main screen.
2. Enter your Ocean credentials.
3. Choose "View Log" from the menu of options.
4. You will then see a blue button at the bottom to "Send to CognisantMD". Tap this button and the logs will be sent to us.