Ocean Billing (Overview)

Ocean fees are incurred only when you use our services. At the end of each month, an automated process will gather together all the "billable items" (i.e. days of tablet usage, web questionnaires sent, etc.) into an invoice and send it to the "payer" on your account, which you can set in the "Billing" section of the Admin tab of the Ocean Portal.

Between the 1st and 15th day of the month, please review the invoice that has been emailed to you and reach out to us at support@cognisantmd.com or give us a call to raise any concerns about your invoice. The charges are billed on the 15th day of the month.

Paying via Credit Card Pre-Paying by Cheque
  • CognisantMD accepts payments from the following credit cards: Visa, MasterCard, and American Express.
  • To enable automatic payments via credit card, sign into the Ocean Portal.
  • Click on your name at the top right and select "View My Account" from the menu options.
  • Navigate to the Billing tab. Click the "Add a Credit Card" button and enter your credit card information.
  • Return to your site's home page and navigate to the the Admin tab.
  • Enter the "Billing" section of the Admin tab (selected from the menu along the left). Confirm that the "Account Payer" at the top is set to your user name.
  • Enter the "Site Account" section of the Admin tab. Add your clinic's billing manager's email to the "Finance Administrator Email" field. If this field is left blank, invoices will only be sent to the site payer's email address.
Have more questions? Submit a request