If you are troubleshooting with support from CognisantMD staff, we may ask you to send us your raw data. To access this raw data, please complete the following steps:
- Log in to the Ocean Portal and navigate to the Patients tab.
- Click on the relevant patient to view the patient in Ocean.
- Select "Advanced...", followed by "View Patient Raw Data".
- If you are sending the data to CognisantMD by submitting a support ticket, please copy and paste the data into your support ticket.
Please redact PHI before submitting. For example, replace the patient's names and other personally identifying information with XXXXXXX.