Accessing Raw Data for Troubleshooting Purposes

If you are troubleshooting with support from CognisantMD staff, we may ask you to send us your raw data. To access this raw data, please complete the following steps:

  • Log in to the Ocean Portal and navigate to the Patients tab.
  • Click on the relevant patient to view the patient in Ocean.
  • Select "Advanced...", followed by "View Patient Raw Data".
  • If you are sending the data to CognisantMD by submitting a support ticket, please copy and paste the data into your support ticket.

Important Note:

Please redact PHI before submitting. For example, replace the patient's names and other personally identifying information with XXXXXXX.

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