Accessing Raw Data for Troubleshooting Purposes

If you are troubleshooting with support from CognisantMD staff, we may ask you to send us your raw data. To access this raw data, please complete the following steps: 

1. Login to the Ocean portal.

2. Navigate to the Patients tab.

3. Click on the relevant patient to view a menu of options.

4. Select "Advanced...", followed by "View Patient Raw Data".

5. If you are sending the data to CognisantMD, please take a screenshot of the information and include it with your support ticket. 

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