If you are troubleshooting with support from CognisantMD staff, we may ask you to send us your raw data. To access this raw data, please complete the following steps:
1. Login to the Ocean portal.
2. Navigate to the Patients tab.
3. Click on the relevant patient to view a menu of options.
4. Select "Advanced...", followed by "View Patient Raw Data".
5. If you are sending the data to CognisantMD, please take a screenshot of the information and include it with your support ticket.