eReferral Notification Emails

Once a referral has been sent, there are a number of notification emails that are automatically sent to the patient and the referrer. Notification emails are sent to the referrer and the patient when:

- an appointment date is booked, removed or changed

- booking comments are added or changed

- a secure message is sent to the referrer (patients do not receive this message)

- the status of the referral changes (i.e. the referral tab changes; exception: from New->Accepted, unless specifically configured to send on Accept) --> This includes declines, cancelations, bookings, etc.

- the referral is forwarded.

If you would like to disable these automatic notifications, you can do so under Admin -> Site Features -> Automatic eReferral Status Notifications. 

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