How long will my eReferrals be stored in Ocean?

Ocean eReferrals are kept for 60 days in the "New" folder.

If an appointment is booked for the referral, it will be maintained in Ocean for 30 days after the patient's booked appointment time. If there is no booked appointment, the referral will be maintained for 6 months, unless you have specified an estimated wait time in the Scheduling section of the referral (see below). If you have specified a wait time, the referral will be maintained for the duration of the estimated wait time.

Should a referral appear in your deletion warnings and you would like to maintain it, you can click on the circular arrow at the end of the row (a.k.a. refresh symbol) to keep the referral for an additional 60 days. 


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