Creating Canned Responses for eReferrals

On the receiving end of an eReferral, when booking appointments for patients using the Ocean eReferral Network, you have the ability to add canned comments that can be sent to the patient in advance of their appointment. 

To create your own canned comments, go to the Admin tab and select eRequest Management. From the eRequest Management screen, select New Canned Response found in the bottom right hand corner of the screen. 

Give your response a title and add the text into the text field. 

Next time you are processing a referral, you can select one of your canned responses using the dialogue bubble in the Scheduling section of the referral. 

Note: Canned responses are selected from the speech bubble icon in the Scheduling section, NOT the Notes section. These notes are internal, to indicate the status of the referral request.


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