How do I change the email address that receives Ocean alerts?

Ocean sends alerts via email to notify users of various activity, including: invoices, system messages, new eRequests/eReferrals, clinical notifications, and referral notifications.

You can define the email address that receives each of these notification types by following the steps below.

Invoices:

  • Site-wide setting (requires administrative privileges)
  • From the Ocean Portal, navigate to the Admin tab and edit the "Finance Administrator Email" field.
 

System Messages:

  • Site-wide setting (requires administrative privileges)
  • e.g. Study export alerts, "notes require download" notifications, Ocean reminder-related messages
  • From the Ocean Portal, navigate to the Admin tab and edit the "Clinical Administrator Email" field.
 

New eRequests/eReferrals:

  • Site-wide setting (requires administrative privileges)
  • From the Ocean Portal, navigate to the Admin tab and edit the "Referral Notification Email" field.
 

Clinical Notifications (e.g. eForm completion and secure message notifications):

  • Individual user setting
  • e.g. eForm completion notifications, secure message read notifications, patient responses to secure messages, "no response" secure message notifications
  • From the Ocean Portal, click on the user name at the top right-hand side of the screen and select “View My Account” from the dropdown menu. Edit the "Clinical Delegate Email" field.
 

Referral Notifications:

  • Individual user setting
  • e.g. eReferral booking updates
  • From the Ocean Portal, click on the user name at the top right-hand side of the screen and select “View My Account” from the dropdown menu. Edit the "Referral Notification Email" field.
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