Managing Incoming eReferrals

You can view and manage all of your received eReferrals from the eRequests tab of the Ocean Portal.

Simply click on the patient to manage its next steps, including triaging the referral, accepting the referral, booking an appointment for the referral, sending a message to the referrer, etc.

  • Once you receive a new eReferral or if there is a status change in any of your eReferrals, your clinic's public email (i.e. the email address that is shown on your directory listing in the Ocean Healthmap) will be sent a notification email. Please refer to the "eReferral Notification Email Rules" article to learn more about who, when, and where Ocean eReferral notification are sent.
  • The referred patient will also be sent email updates about their eReferral, provided that an email address was included in the original referral.
  • All incoming eReferrals will appear in under the eRequests tab in the Ocean Portal. Please review the "eReferral Inboxes" article to learn more about the different eReferral inboxes.
  • Click on any new eReferral to manage its next steps (see screenshot to the right).
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