Sign In Prompt When Sending Messages from EMR

As of the Ocean release on Feb 15, 2017:

Users who are sending Ocean Secure Messages directly from the EMR, without using an Ocean account, may see this message when they click Send:

________

Need to Sign In For Email Notifications

"This template is configured to send email notifications. However, email notifications are only supported for Ocean users. How would you like to proceed?"

[ Sign In With an Ocean Account ]

[ Send Email Without Notifications ]

________

The "notifications" in this case are triggered by the following options in the Send Email dialog:

  • Notify me when viewed
  • Notify me when complete
  • Notify me if no response after: __

 

For security reasons, Ocean forces the email sender to have an Ocean account to remove any ambiguity as to where the email is sent.

As suggested by this message, if any EMR (eg PSS) users are sending Ocean emails right now without an Ocean account (a.k.a. "anonymous EMR users"), they will see this prompt.

To continue using notifications for all users, please ensure that all your Ocean-message-senders proceed to sign up for an Ocean account in the usual manner. Your Ocean site administrator will need to either invite them or add them to your site.

Once the user's account is created, he or she can proceed to Email the patient from the EMR and "link" it by clicking on the button at the top of the email dialog.

Alternatively, if it's easier, you can change your email templates to avoid using the notification options above.

 

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