eReferral Notification Email Locations

This article describes locations where you can configure your email addresses for eReferral notifications. To learn more about the rules/logic that Ocean uses to determine which email address to send the eReferral notifications to, please refer to this article.

User-Specific Emails: View My Account

Several email address can be configured in the "View My Account" section of the Ocean portal (see screenshot below). These will be the email addresses of eReferral senders that get notified about changes in specific referrals that they have sent (e.g. booking updates).

You can access this section by signing in to the Ocean portal, clicking on your name at the top right-hand corner of the screen and selecting "View My Account" from the dropdown menu that appears.

Alternatively, you can also access the "View My Account" page by logging in to Ocean here.

From there, you can set which email address receives specific Ocean notifications:

Email Address:
This is the personal email address associated with each user with an Ocean account.
Clinical Delegate Email:
This is the email address that generally receives clinical notifications, such secure message notifications (patient responses, eForm completions, etc.).
Referral Notification Email:
This is the email address of the referrer that will be sent referral notifications, such as eReferral booking updates.

 If you make any changes, ensure that you've saved your changes before leaving this page.

 

Site-Wide Emails: Site Account

Several email address can be configured in the "Site Account" section within the Admin tab of the Ocean portal (see screenshot below). These will be the email addresses of eReferral recipients not associated with a specific Ocean user, that get notified about a set if referrals, a patient eRequest, or a site-wide notification.

You can access this section by signing in to the Ocean portal, navigating to the Admin tab, and selecting "Site Account" from the menu on the left. 

Alternatively, you can also access the "Site Account" page by logging in to Ocean here.

From there, you can set which email address receives various site-wide Ocean notifications:

Clinical Administrator Email:
This email address will receive any miscellaneous Ocean system messages, including pending eReferral requests, study export alerts, Ocean reminder-related messages, etc.
Referral Notification Email:
This email address will get notified of new eRequests (including submissions to an eRequest link, as well as new eReferral requests), as well as status changes to received requests.

Again, ensure that you've saved your changes before leaving this page.

 

eReferral Notifications: Site Features

If you would like to disable these automatic notifications, you can do so in the Ocean portal, within the Admin tab, in the "Site Features" section (selected from the menu on the left) and unchecking the "Automatic eReferral Status Notifications" checkbox. 

 

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